Your privacy matters to us. This page explains exactly what personal data we collect, how we use it, and the rights you have as a player on our platform in the Philippines.
When you register and use the jackpot game platform, we collect certain personal information that is necessary to operate your account and deliver our services to you. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your IP address, device type, browser information, and session activity logs, which help us maintain platform security and improve your experience. During the identity verification process required under Philippine gaming regulations, we may request copies of government-issued identification documents to confirm your eligibility to play. All data collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account management and regulatory compliance.
We may also collect information you provide voluntarily, such as when you contact our support team, respond to surveys, or update your account preferences. This information helps us resolve issues faster and tailor the platform experience to your needs as a player in the Philippines.
The personal data we collect is used primarily to operate your account, process transactions, verify your identity, and provide access to the games and betting markets available on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential to the service and cannot be opted out of while your account remains active. Your transaction history and gaming activity data are used to detect and prevent fraud, money laundering, and other prohibited conduct, as required by applicable Philippine law and our licensing obligations. We may use aggregated, anonymised data about platform usage to improve our products, fix technical issues, and develop new features — this data cannotbe traced back to any individual player. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers — you can withdraw this consent at any time through your account settings or by contacting our support team.
jackpot game does not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so, we may disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies, including PAGCOR and other relevant institutions. Any such disclosure is made strictly in accordance with applicable Philippine data protection laws and only to the extent required by the relevant legal obligation. We do not share your data with advertisers or unrelated third-party businesses, and we do not allow our service providers to use your data for their own marketing purposes.
If jackpot game undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process. In such an event, we will notify you in advance and ensure that your data continues to be protected under terms no less protective than those described in this policy.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff members who require it to perform their specific job functions, and all such staff are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data we hold. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jackpot game account and to keep your login credentials confidential at all times.
In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine data protection authority within the timeframes required by law, and we will take immediate steps to contain and remediate the incident.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming regulatory requirements. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you request the deletion of your account and personal data, we will process your request promptly, subject to any retention obligations that prevent immediate deletion. You may contact our support team at any time to enquire about the specific retention period applicable to your data.
As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to your personal data that we are committed to upholding. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or has been unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team through the platform — we will respond to all verified requests within the timeframes required by applicable law. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The jackpot game platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our services. Essential cookies are required for the platform to operate and cannot be disabled. Analytical cookies help us understand usage patterns so we can improve the platform experience for players in the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable Philippine data protection requirements and international best practices.
Questions about your privacy? Visit our FAQ page for quick answers, review our Terms and Conditions, or create an account to get started. For responsible gaming information, see our Responsible Gaming page.
Your data is handled with care at jackpot game. Join thousands of Filipino players who trust our platform for sports betting, live casino, and fish games — all in Philippine pesos.